You are covered when you buy from HIBOCT.We ensure that all of our products undergo rigorous quality testing and extensive packaging to reduce the chance of any defects, however, in the unlikely circumstance that there is a failure with your purchased goods, simply take a deep breath and get in touch, we have our local engineers (in Thailand) will assist you.

3 Year Warranty Included on each product.
This warranty applies to all physical goods, and only for physical goods purchased from HIBOCT.

What does this warranty cover?
HIBOCT warrants the mechanical and electronic components of the ballast to be free of defects in material and workmanship if used under normal operating conditions for a period of 3 years from the original date of purchase.

During the warranty period, HIBOCT will repair the faulty products by replacing the failed components, if the product has undergone a major fault where it is unable to be repaired, HIBOCT will replace the product for you, whether it is a major fault or minor fault is only determined by HIBOCT upon inspection of the faulty product at their Auckland facility.

The Warranty applies only when
Products are installed in applications in which ambient conditions are within the range of intended operating conditions.
LED grow lights – Ambient temperatures≦40℃ (104℉)

Failure of the LED Products that is NOT a result of external causes, including acts of nature; human damage; improper or unauthorized use; or any other occurrences beyond our reasonable control.

How long does the coverage last?
The Warranty Period for Physical Goods purchased from LIGHTOFGROWTH is 3 years from the date of delivery as confirmed by Courierpost tracking information.

What is the process if I have a faulty product?
If you experience a fault in your product we will email you a return label and organize for the courier to collect the faulty product from your desired location or you can drop the item at your local post shop. Once the item has been successfully received in to our warehouse will test the product to help diagnose the potential faults, if it turns out the product is not faulty you will need to pay for the courier cost to and from our warehouse. If a fault is found we will cover courier expenses both ways and will proceed to repair your product with new genuine parts. If the fault cannot be repaired to a standard than allows the product to work as it previously did, otherwise known as a major fault then we will replace your product with a new model.

What happens if I am unable to send the product back to you because I am still needing to use it for my grow?
If you unable to send the product back because you are unable to interrupt your current grow, then you are welcome to pay a bond equal to the product that is faulty, we will then send you an equivalent product to use while you send your faulty item back for repair or replacement. As you can understand, without inspecting or confirming any faults we are unable to send a replacement or send loaner products before receiving the bond or receiving the faulty product simply due to the risk of theft, which unfortunately has happened in the past. Once you have paid the bond we will send you a product to use which will allow your grow to continue without disruption while we solve the problem with your product, once we have your product fixed and returned to you and the loaner product back to our facility we will refund your bond no hassles at all. For more information please contact at service@hiboct.ntesmail.com .

OVERVIEW
This website is operated by HIBOCT. Throughout the site, the terms “we”, “us” and “our” refer to HIBOCT. HIBOCT offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy:
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall HIBOCT, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless HIBOCT and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong.

SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at service@hiboct.ntesmail.com

Order Processing

As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. As soon as we receive your order, we automatically reach out to our warehouse to confirm the product is in stock and is available for immediate shipment. In rare cases, if the product is on backorder or unavailable, we will contact you immediately and ask if you would like to wait for the product to become available or have your payment refunded.

If the item is available for immediate shipment (1-3 business days) we will submit the order for processing and arrange shipment. If the item title shows preorder for your country, your order is preorder. Preorder will ship out in 2 weeks after you placed the order.

 HIBOCT reserves the right to notify you of any additional shipping charges necessary to deliver your order. you’d be notified of any additional charges necessary to deliver your order. Extra shipping charges will be decided by the carrier and the products you want to purchase. We will also notify the exact shipping cost in the mail.

You will have the right to modify or cancel your order for a full refund after being notified.

Order Tracking

The tracking number for the order will be sent to the email address provided 36 business hours after the Order Processing. And you can check the updated status when login into your account. Also, we will email you later to follow up on the delivery time and remind you to pick up the package in time if any unexpected situation happens. So pls make sure your mailbox and phone are available and care about your order within 7 days. So you will not miss any news about the package.

If you did not receive a tracking number by email or need to confirm the tracking information, please contact us at service@hiboct.ntesmail.com . we will reply to you in 12 business hours. If your tracking number does not work in 3 working days after you get it, pls email us. Occasionally there may be a mix-up in the warehouse and you may have received an incorrect tracking number. we will send you the available one. Sometimes special circumstances will delay logistics updates. we will check and feedback to you.

Change order

If you have to change your order after you completed the payment, please contact us for the first time when you realize that. we will reply to you ASAP and try our best to correct it. Please understand that if the item has shipped from the warehouse, the change maybe will not succeed, or there are time and cost increases. 

Shipping cost and Time

Thailand: Shipping fee calculated on check out page;  shipping time 7-10 business days

United States: Shipping fee calculated on check out page;  shipping time 3-5 business days

Canada: Shipping fee calculated on check out page;  shipping time 3-8 business days

Australia: Shipping fee calculated on check out page;  shipping time 4-8 business days

UK: Shipping fee calculated on check out page;  shipping time 3-8 business days

EU: Shipping fee calculated on check out page;  shipping time 3-10 business days

Russia: Shipping fee calculated on check out page;  shipping time 5-10 business days

All shipments can be made with 3 business days after customers’ confirmation.

There will be import tax which customers need to pay.

Your Order Shows Delivered But You Don’t Have It

If your tracking number shows delivered on the shipping company’s website but you don’t have it, please do the following:

  • Check the area around your home for the package and ask anyone it may have been left with.
  • If the package is not found please call the shipping company’s directly to report a missing package. so you can get the logistics information fastest.
  • Pls email us about it at the same time.

HIBOCT can not be held responsible for packages stolen from the delivery address so please be sure to ship to a secure location! If the items are lost, we need at least 30 days to investigate. so after we provide the tracking number, hope you can follow the dynamics of the logistics of the items, and continue to view our mail about the notification, so you will receive the items successfully.

DISCLAIMERS

There are rare and unforeseen events out of our control that may affect shipping times. Severe weather conditions, catastrophic events, or failures by our delivery partners can cause unexpected delays. Most carriers will not ship to PO Boxes. If you enter a PO Box for your shipping address, we may have to contact you for an alternate delivery address. Please note that if you are placing an international order may still have taxes or duties, which you are responsible for.

HIBOCT wishes that every item is the perfect match for your cultivation. If you don’t feel it’s a good fit, we’ll help you work through it. Contact us, we’ll respond within one business day regarding the following policy.

TERMS OF RETURN

Only HIBOCT can be returned or exchanged. Returns and exchanges must be initiated within 30 days from the delivery date and must be in the same condition that you received them, and in the original packaging.

-Once the return has been received by us, a full refund will be issued within 1~5 business days in your original form of payment.

-Unfortunately, we do not cover the charges of any returns arising from the buyer’s personal will. If the item arrives damaged or defective(associated proof must be provided), we would issue a shipping label.

Read Before You Return:

1. Contact us [service@hiboct.ntesmail.com] before returning any items. Please note: Items sent back without authorization may not be refundable.

(1)Have your order information ready, including the order number, purchase platform, and order email.

(2)Provide a brief description of the issue (if any). Photos (videos) of all labels on the original box are essential for us to proceed with your request faster.

2. Different regions have different return addresses. Do request return shipping information before returning any merchandise.     

Shipments Issued From China: Once shipped, goods from China will not be accepted for return or exchange. Therefore, buyers need to confirm that the shipping address is correct and that they have the appropriate customs clearance capabilities before purchasing. If the goods are unable to be delivered due to buyers’ reasons, we will not refund any fees paid.

Refund Payment

Any refunds will be processed via the original form of payment.

PayPal: Your refund will be credited into the same account your payment came from.

Credit Card: Your refund will be credited into a bank account designated by you. Please note funds return may take a few business days to clear after refund confirmation.

*Your refund will be processed as soon as the returned product is inspected by our team and confirmed that it fits within our Return Policy. Upon our approval, refund process takes about 2-3 business days. Refund can only be made payable via chosen payment method during sales. (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider,

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and your return request will be processed within 2 business days. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

For refunds, please note that your financial institution may need an extra 7 business days to clear the funds back into your account.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, in case, you receive the product and are not satisfied. All product returns must be shipped back in their original form of packaging and include all accessories, please try to not through the packing box away if you’re not sure to keep it or not. Refunds will be processed via the original form of payment.  

HIBOCT(“us”, “we”, or “our”) operates the www.hiboctgrow.com website (the “Service”, “Site”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for HIBOCT is managed through Free Privacy Policy.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from HIBOCT.

    1. Information and Data(“Information”) Collected
    1. 1.1 We may collect information about you from a variety of sources, including information we collect from you directly; information we collect about you when you visit our sites, use our services, or view our online advertisements; and information we collect about you from other sources. We collect personal information about our users when you use this website or service.
    1. 1.2 We collect information directly from you when you register with our site, participate in our offers, promotions, purchase products from our site, or otherwise provide information directly to us. We collect Personal Information, along with other types of information, on the website. “Personal Information” means information that alone or in combination with other information, can be used to identify or contact an individual and may include but is not limited to (a) Username and password; (b) Name, email address, postal address; (c) Phone number or mobile number; (d) Demographic information; (e) Payment information (such as a credit card); (f) Future communication preferences; (g) Cookies and Usage Data; (h) Information we collect when you visit our sites, purchase our products, or view our online advertisements:
    1. 1.3 We use cookies and other technologies to collect information on how the Service is accessed and used (“Usage Data”) when you visit our sites, purchase our products, or view online advertisements. This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
      1. 1.3.1 You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
        1. 1.3.2 Examples of Cookies we use:
          1. 1.3.2.1 Session Cookies. We use Session Cookies to operate our Service.
          1. 1.3.2.2 Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
            1. 1.3.2.3 Security Cookies. We use Security Cookies for security purposes.
    1. 1.4 We may obtain information about you from other sources, including commercially-available sources and public databases. The following are examples of information we may collect from other sources: (a)Name, postal address;(b) Age; (c)Income level; (d)Your interests such as hobbies and pets; (e)Consumer and market research data; (f)Purchase behavior; (g)Publicly observed data or activities, such as blogs, videos, user-generated content, shopping behavior;
    1. 1.5 All of the information we collect about you may be combined, which helps us tailor our communications to you and maximize your customer experience with us.
    1. Use of Information
    1. 2.1 HIBOCT does not sell, trade, or rent your Personal Information to others. This information is for our private records only. We may, however, use the information we collect to provide the products and services you request, to tell you about other products and services offered by us, and to manage our sites and services.
    1. 2.2 The following are ways we may use the information we collect about you:
      1. 2.2.1 Send Hot Deals, New Arrivals, Promotions, etc.
      1. 2.2.2 Develop new products and services.
      1. 2.2.3 To provide you with other services that we have offered to you
      1. 2.2.4 Create and manage your account.
      1. 2.2.5 Process payment for purchases or other services.
      1. 2.2.6 Protect against or identify possible fraudulent transactions.
      1. 2.2.7 Develop and provide advertising tailored to your interests.
      1. 2.2.8 Analyze the use of our products, services, and sites.
        1. 2.2.9 Determine the effectiveness of our advertising.
    1. 2.3 Your information, including Personal Data, may be transferred to and maintained on Chinese computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
    1. Retention
    1. 3.1 We will retain your personal information only for as long as is necessary for the purposes set out in this Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
    1. 3.2 If you no longer wish to be our customer or cease using or accessing our Service, you can request us to close your account and delete all personal information we hold about you, subject to certain legal requirements.
    1. 3.3 If you send us correspondence, including emails, we retain such information electronically in the records of your account. We will also electronically retain customer service correspondence and other correspondence from us to you. We retain these records to measure and improve our customer service and to investigate potential fraud and violations. We may, over time, delete these records as permitted by law.
    1. 3.4 We will also retain Service usage data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Site, or we are legally obligated to retain this data for longer periods.
    1. Disclosure of Information  
    1. 4.1 HIBOCT may disclose your information in the good faith belief that such action is necessary to:
      1. 4.1.1 To comply with a legal obligation.
      1. 4.1.2 To protect and defend the rights or property of HIBOCT.
      1. 4.1.3 To prevent or investigate possible wrongdoing in connection with the Service.
      1. 4.1.4 To protect the personal safety of users of the Service or the public.
        1. 4.1.5 To protect against legal liability.
    1. Security of Information
    1. 5.1 The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
    1. 5.2 We maintain administrative, technical, and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use industry-standard methods to protect that information. HIBOCT does not retain credit or debit card numbers on our systems.
    1. Your Choices & Access to Your Information
    1. 6.1 We give you choices about how we communicate with you.
    1. 6.2 We only send you promotional email messages if you provide us with your contact information and opt-in to receive the messages. You can stop receiving promotional email messages from HIBOCT by following the instructions provided in any such message you receive.
    1. 6.3 Our site provides you the opportunity to opt-in and to opt-out of receiving communications from HIBOCT. To have your information removed from our database, please contact us with your request online. You may request your right of access or right of correction by logging in at https://www.hiboctgrow.com. Alternatively, you may click the unsubscribe link as shown in our electronic promotional materials; or can write to us via e-mail at  service@hiboct.ntesmail.com .
    1. 6.4 As a registered user, you can view, correct or update the personal contact information you provide us at any time. We recommend that you do not reveal your password to anyone and do not choose to save your login information on shared computers. We, HIBOCT, will never ask you for your password in any unsolicited phone calls or in any unsolicited e-mails.
    1. 6.5 Although we try to protect your information, there is not one website or company, including HIBOCT can absolutely ensure or guarantee the security of any of your information, what you transmit or undergoing will be at your own risk.
    1. Third-Party Providers
    1. 7.1 We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.
    1. 7.2 These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. And we provide providers with only the personal information they need to perform their services and we require that they protect this information and not use it for any other purpose.
    1. 7.3 For example, we may reply to a service provider to:
      1. 7.3.1 Fulfill your product and service requests and answer your questions.
      1. 7.3.2 Host our sites and deliver our emails and mobile messages.
      1. 7.3.3 Contact contest winners, manage payments, or take other actions on our behalf.
      1. 7.3.4 Analyze data, sometimes combined with other sources, to send more targeted communications to you.
        1. 7.3.5 Conduct research and analyze data to improve our products, services, and sites.
    1. Links
    1. 8.1 Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
    1. 8.2 You understand and accept that we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
    1. User-Generated Content
    1. 9.1 We enable users to submit their own content for contests, blogs, videos, and other functions. Please remember that any such information you disclose becomes public information and is not covered by this Privacy Policy. You should exercise caution when deciding to disclose your personal, financial, or other information in a submission. We cannot prevent such information from being used in a manner that may violate this Privacy Statement, the law, or your personal privacy and safety. HIBOCT is not responsible for user-generated content. User-generated content remains the sole responsibility of the person who submitted it.
    1. Children’s Online Privacy
    1. 10.1 We recognize the importance of protecting children’s online privacy. HIBOCT does not intentionally collect information from children under the age of 18(“Children”), and HIBOCT does not target its website to children.
    1. 10.2 If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
    1. Changes to the Privacy Policy
    1. 11.1 We may update the Privacy Policy from time to time. We may notify you of changes by posting the new Privacy Policy on this page, or via email and/or a prominent notice on our Site, prior to the change becoming effective and update the “effective date” at the top of the Privacy Policy. If we make significant changes that materially affect your privacy rights, we will provide advanced notice and make that clear on the website or by some other means of contact such as email, so that you are able to review the changes before you continue to use the Service. Your continued access or use of our Service after receiving the notice of changes constitutes your acknowledgment that you accept the updated Policy.
    1. 11.2 You are advised to review the Privacy Policy periodically for any changes. Changes to the Privacy Policy are effective when they are posted on this page.
  1. 11.3 If, at any time, you have questions or concerns about HIBOCT’s privacy policy, please feel free to email us at service@hiboct.ntesmail.com.
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